In this article, I will show you how to fix an unresponsive Amazon Fire TV remote control and also how to pair up a replacement remote if you had to purchase a replacement from Amazon. I also want to cover a couple of alternative methods of controlling your Amazon Fire TV devices without a remote.
As of this writing, the Amazon Fire Stick 4K is the most used streaming device in the world. One of the keys to its popularity is its low price and the awesome remote control that is included.
Amazon’s latest version of its remote control with the addition of power, volume and mute buttons that eliminates the need for using the TV remote for those functions. This was a huge step forward for the Fire TV in my opinion.
The Amazon Fire TV Remote Control is not your average remote. It is an intelligent device that connects to your Fire TV via WiFi and controls your TVs volume and power using IR. With all that power comes complexity. And with complexity, there is always the potential for problems.
So, here’s the scenario. You want to watch your favorite show and your remote control is not responding. I have yet to see a broken Fire TV remote control, so, the chances that you can fix it easily using this tutorial are good.
I will also show you a couple of other methods of controlling your Fire TV device as well as how to pair up a new or existing remote. You can even have more than one remote control if you find a need for that. One for each end of the couch, perhaps?
Note: Maybe your Fire TV remote is actually broken. If it is physically broken or damaged, then purchasing a replacement is your only route. But, the steps in this tutorial will still help you get the new one up and running quickly.
Here are the direct links to the replacement remotes on Amazon.com.
But if your Fire TV remote appears to be undamaged, just follow the troubleshooting steps below for your best chance at fixing your Firestick remote control.
Firestick Remote Not Working
First, follow these initial steps. In most cases, you won’t need to go any further to fix your Amazon Firestick remote.
- Restart your Fire TV device. Unplug the power from the device and leave it off for a few seconds and then plug it back in. Sometimes it’s just that easy.
- Take the batteries out of the remote and put them back in. This effectively restarts the remote.
- Replace the batteries in the remote. Amazon Fire TV remotes are intelligent remotes and use more battery power than you would expect. This is primarily due to the fact that it connects actively vs passively to your device using WiFi.
Note: Most of the time the problem with your remote is due to dead batteries. Keep this in mind and don’t go any further until you are sure you have fresh batteries installed. That will save you a lot of headaches. And don’t assume the batteries from another remote will suffice. Often times traditional remotes require far less battery power than the Amazon Remote. USE FRESH BATTERIES!
If your device is still not working after performing the steps above. You may just need to pair your Amazon Firestick Remote again. This is not a complicated task as you will see in the following steps.
This procedure is the same whether you have an Amazon Fire TV, Amazon Fire TV Stick, Amazon Fire TV Cube, etc.
The name of the game with re-pairing your Firestick remote control is patience. You will be asked to wait while the remote is pairing. So, be patient and let it finish.
Pair Firestick Remote
- Restart your Fire TV or Firestick by unplugging the power and plugging it back in.
- Once you see the home screen of the Fire TV device, press and hold the HOME button on the remote for at least 25 seconds.
- You can release the button now as that put the remote into pairing mode. The Fire TV device will see the request to pair and it will start the process. This is where you need to wait. Wait a couple of minutes, even.
- Eventually, you should see a message at the bottom right corner of your screen that says the pairing is complete.
- If you don’t see a message after a couple of minutes, press and hold the home button again and repeat the process. Sometimes it takes several tries.
The instructions above are primarily for fixing your existing Amazon Firestick remote control. But the same steps are used when pairing a replacement remote control or even adding another remote control to your device. Most people don’t realize it, but you can have up to 7 remote controls connected to your Fire TV or Firestick. This can be handy for all kinds of situations. Think about a remote at both ends of the couch.
I have also created a list of alternative methods of controlling your Firestick that, in many cases, work better than the original remote control. Check out my article Best Alternative Methods of Controlling Your Fire TV or Firestick.
Firestick Remote App
One of the most logical alternatives to the Amazon physical remote is the official Amazon Fire TV Remote App. This app is designed to do one thing and do it very well. It is capable of connecting to multiple Fire TV devices and I find this is the preferred method for those that have restaurants, bars or clubs and need quick access to each of the connected TVs.
You can download the Amazon Firestick/Fire TV Remote app from either the Apple App Store or the Google Play Store. Just do a search for Fire TV Remote. Or you can use one of the direct links below.
Many find that installing this is better than the original remote as they always have their phones handy while streaming. If that is the case for you, I highly suggest the Firestick Remote App.
This tool functions in the same matter as the original device with a couple of extra bonuses. One of the greatest features of the app is the keyboard it provides. This means you can now type with ease when searching on your device.
Another benefit of using the firestick remote app is the provided Alexa Voice control button. Older Firestick and Fire TV devices do not have the Alexa feature making the app a great choice to upgrade your remote.
Shown below is the home screen of the app itself on an iPhone XS:
Firestick Remote Alternatives
Not only can you control your Fire TV device using apps, but you can also use any manner of Bluetooth enabled devices to control your Firestick. In addition to the replacement remotes available from Amazon, there are other compatible remotes that offer more features. I have placed a few links to some of the better ones that I can recommend.
To pair any Bluetooth device with a Firestick, follow the steps in my tutorial How to Pair Bluetooth Devices with Fire TV Devices.
Here are some related topics for you to explore.